Warranty

We build our products to last and we want you to have a positive experience when shopping at xvida.com and when using our products. If you’re experiencing any technical problems with your XVIDA product contact customer support at info@xvida.com




One-Year Limited Warranty



We offer a one-year limited manufacturer warranty on a majority of XVIDA products. Purchases made outside of xvida.com must contact respective sellers regarding warranty claims.

Certain XVIDA products may have different warranties, which will be explicitly stated here. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear, and tear, etc. caused by the owner are not covered under this warranty. This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. 

 

General Defect Warranty

All products listed below come with a 100-day general warranty*
• Cables
• Chargers
• Other Accessories
*All terms and conditions for any and all warranties are subject to change at the sole discretion of XVIDA Inc. 

 

What qualifies?



Only products that are purchased directly from XVIDA are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:


• Normal wear and tear from daily use of product
• Product was used for unintended purposes
• Accidental drops, installation failures caused by the owner
• Misuse, mishandling, accident, or other abnormal use of product
• Damage caused by improper or unauthorized repair or maintenance
• Product is not genuine or not manufactured by XVIDA
• 3rd party purchases, made outside xvida.com are not covered under XVIDA warranties


How to submit a warranty:



To get your warranty product covered contact customer support at info@xvida.com with the order number and detailed description of the issue.

Once you have received a reply from the Warranty Support Team, return the package for physical inspection to the address provided along with the following information: Full name used during purchase, Order Number, Proof of Purchase.



Please note: ALL shipping costs for sending back your products will be the responsibility of the owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are the responsibility of the owner.

We advise using a traceable shipping method to ensure safe delivery to XVIDA Inc. XVIDA Inc. is not liable for lost, stolen, or damaged shipments for returning packages.

Once the product is received by XVIDA, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, XVIDA, under its judgment and discretion, will repair, replace, or recondition the product. XVIDA Inc. will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

Warranty Disclaimers



Except for the express warranties provided herein, XVIDA Inc. (“XVIDA”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, XVIDA will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

XVIDA reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit XVIDA product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defects caused by any other accident, including a failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above-mentioned warranties. For products that come as a package/kit, only the defected item from the package/kit will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

XVIDA reserves the right to replace, repair, rebuild and recondition products at XVIDA’s sole option. If the product under warranty becomes inactive or no longer in production, XVIDA reserves the right to replace the inactive product with a similar or better product in accordance with XVIDA judgment and discretion.

By purchasing at xvida.com, you acknowledge that you have had an opportunity to review XVIDA’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.



Limitation of Liability



IN NO EVENT SHALL XVIDA, ITS OFFICERS, DIRECTORS, DISTRIBUTORS, SUPPLIERS, OR AGENTS (COLLECTIVELY "COMPANY") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY XVIDA PRODUCT, INCLUDING, WITHOUT LIMITATION, DEVICE DAMAGE, DATA LOSS, OR LOSS OF USE OF ANY PRODUCT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF COMPANY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

 

*ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.

WHY XVIDA?

European design and craftsmanship

European design and craftsmanship

Superb customer experience

Superb customer experience

High quality manufacturing

High quality manufacturing

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